Privacy Policy for Charpaii
Effective Date: Jan 17, 2025
Charpaii is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard the personal data you provide when using our website, https://charpaii.pk, or any related services.
You agree to the practices described in this Privacy Policy by accessing or using our Site. If you disagree with the terms, please refrain from using our services.
Information We Collect
We collect personal information to provide you with the best possible shopping experience and ensure smooth operation of our services. The types of information we collect include:
a) Personal Information
When you interact with our Site or services, you may voluntarily provide personal details such as:
- Full name
- Email address
- Phone number
- Physical address for shipping and billing purposes
b) Payment Information
We collect payment details, such as credit/debit card information or other payment methods, to securely process your transactions. Note that payment data may also be handled by third-party payment gateways, which have their own privacy policies.
c) Account Information
If you create an account on our Site, we may collect your username, password, and other details needed for account management.
d) Automatically Collected Information
When you visit our Site, certain information is collected automatically through cookies and similar technologies, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed, time spent on the Site, and other usage data
How We Collect Information
We collect data through various channels, including:
- Direct Interactions:
- When you register an account, place an order, or fill out a contact form.
- When you subscribe to email newsletters or promotional offers.
- Cookies and Tracking Technologies:
- Cookies, web beacons, and other similar technologies are used to gather information about your browsing behavior.
- You can manage your cookie preferences through your browser settings.
- Third-Party Integrations:
- Tools like Google Analytics and Microsoft Clarity help us analyze traffic and improve user experience.
How We Use Your Information
We use the information collected to provide and improve our services, including:
a) Order Processing
To process your purchases, manage payments, and facilitate delivery.
b) Customer Support
To respond to inquiries, address concerns, and provide customer support.
c) Website Improvement
To monitor Site performance, analyze trends, and enhance user experience.
d) Marketing and Promotions
To send you promotional emails, newsletters, and special offers (with your consent). You can opt out of marketing communications at any time.
e) Legal Compliance
To comply with applicable laws and regulations, such as fraud prevention and record-keeping obligations.
Sharing of Information
We may share your personal data with trusted third parties for specific purposes:
- Payment Gateways:
To securely process transactions. These gateways have their own privacy policies governing their use of your data. - Shipping Providers:
To fulfill your orders and ensure timely delivery of products. - Analytics Services:
We use services like Google Analytics and Microsoft Clarity to collect information on how users interact with our Site. This helps us improve the overall functionality and user experience. - Legal and Regulatory Authorities:
We may disclose personal information to government authorities or other entities to comply with legal obligations if required by law.
We do not sell or rent your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Until you delete your account or request deletion of your data.
- For as long as required to comply with legal, tax, or regulatory obligations.
Once the retention period expires, we will securely delete or anonymize your data.
Data Security
We prioritize the security of your data by implementing the following measures:
- Encryption: Sensitive data is encrypted during storage and transmission.
- Secure Servers: Information is stored on servers protected by firewalls and advanced security protocols.
- Access Controls: Personal data is accessible only to authorized personnel with a legitimate need.
While we strive to protect your data, no method of transmission or storage is completely secure. We recommend that you protect your account credentials and notify us immediately of any unauthorized access.
Your Rights
As a user, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Update or correct inaccurate or incomplete information.
- Right to Deletion: Request that we delete your data, subject to legal and business retention requirements.
- Right to Opt-Out: Withdraw your consent for marketing communications or object to data processing based on legitimate interests.
- Right to Data Portability: Request your data in a machine-readable format where applicable.
To exercise any of these rights, please contact us using the details below.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, such as:
- Essential Cookies: Necessary for the Site’s operation (e.g., enabling shopping cart functionality).
- Analytics Cookies: To understand user behavior and improve services.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may impact your ability to use some features of the Site.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, you can contact us at:
- Email: support@charpaii.pk
- Phone: +92 310 5091698
- Address: Main G.T. Road, Rahwali, Gujranwala, Punjab, Pakistan
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with the revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
This Privacy Policy is designed to ensure transparency and protect your privacy. By using our Site, you agree to the terms outlined herein.
